What payment methods do you accept?

We use PayPal as our payment processor; any customers who don't have a PayPal account can still pay online simply by completing their credit card details rather than logging into a PayPal account.

Is my credit card information secure?

We never see your credit card information; due to the manner that payment gateways operate, your card information is processed by PayPal through their servers and never reaches us.  When we access our PayPal account, we cannot see your credit card number.

How are orders shipped?

We ship via USPS Priority Mail, so your ship-to address must be able to accept deliveries from the Postal Service.

When will I receive my order?

You should allow 7-10 days for delivery, but many customers receive their order in 3-4 days; our goal is to ship all orders within 48 hours, but that may not always be possible due to seasonal fluctuations, etc.

Can I return my order?

You can return your order within 30 days for a full refund of the product cost (not including shipping); any returns should be sent to PO Box 295, Halifax, VA  24558.  We can not be responsible for any returns that don't reach us for any reason.

Can I have my order autographed?

Our facility is located in Virginia and Glen Lau is in Florida so we are not able to accommodate special autograph requests.  When we're notified that Glen will be holding an autograph session we'll post the information on this site, and occasionally we may have certain items that Glen has already autographed.